Refund Policy

1. All Sales Are Final

Due to the instant access nature of digital services, all subscription fees (including monthly/annual fees) are considered final transactions once paid and are non-refundable. This includes but is not limited to: unused subscription periods, insufficient account usage, cancellation for personal reasons, or service features that meet the description but do not meet user expectations.

2. Subscription Cancellation

When you cancel your subscription:

• Cancellation stops future automatic renewals, not the current subscription period
• Your points and access remain valid until the end of your current billing period
• Similar to video streaming services, you retain access until the subscription period ends

3. Service Interruption Handling

In case of major service interruptions:

• Service interruptions lasting over 72 hours (non-force majeure) may qualify for equivalent service time compensation
• This compensation is the sole remedy and does not involve cash refunds
• Minor interruptions or scheduled maintenance do not qualify for compensation

4. Dispute Resolution

If you have any questions about charges, please contact us within 7 business days:

1. Contact support@aiqwen.cc with your transaction ID
2. Provide charge receipts and problem description
3. We will investigate and provide a written response within 15 business days
4. All dispute resolutions are final

5. Policy Modification Rights

Qwen Image reserves the right to modify this policy at any time. Modified policies take effect immediately upon publication on the website.

• You have fully understood and accepted this policy
• You acknowledge the special nature of digital services
• You agree to waive any right to request a refund

6. Terms Acknowledgment

By paying for a subscription, you confirm that you have read, understood, and agreed to all terms in this refund policy.

7. Contact Information

For questions about this policy or billing issues, please contact us:

Email: media@aiqwen.cc